FAQ

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FAQ2020-12-20T19:13:27+00:00
Do you have a minimum order amount?2020-12-27T20:25:49+00:00

The minimum order is 1000 Grams

Can I pick up my orders directly at your offices?2020-12-23T19:35:50+00:00

For security reasons, we do not have any products or stock at our HKKO GOLD offices.

 

What languages do you speak?2020-12-27T20:26:28+00:00

We speak and understand English fluently. Our head office is located in Accra, Ghana.

 

How do I open a HKKO GOLD account?2021-03-22T14:03:20+00:00

Simply click HERE to open an account.
You can also click on the “Sign In” button on the top right of the website and select “Create an Account“.

What is your return policy?2020-12-23T19:33:10+00:00

HKKO GOLD only sells brand new products. We therefore only accept returns for defective or damaged products. In this case, they will be replaced or refunded according to our general conditions.

 

Do you report my purchase of Precious Metals to anybody?2020-12-23T19:32:52+00:00

HKKO GOLD is an independent private company without any government influence. We don’t report our sale transactions.

 

How do I make a purchase on HKKO GOLD?2020-12-23T19:32:33+00:00

Simply add the items you want to your cart and complete the checkout to finalize your order.

 

Is there a maximum order amount on HKKO GOLD?2020-12-23T19:32:14+00:00

There is no maximum order amount on HKKO GOLD. However if you would like to place an order greater than $200.000, we will ask you to contact our office +233(0)302545417.

 

What products are sold on HKKO GOLD?2020-12-23T19:31:51+00:00

HKKO GOLD sells a wide range of investment precious metal bullion products. From minted bars to cast GOLD bars.

 

Which currencies are accepted on HKKO GOLD?2020-12-23T19:31:33+00:00

We currently accept payments made in U.S. dollars ($), Euros (€), and British Pounds (£).

 

What payment methods are accepted on HKKO GOLD?2020-12-23T19:31:14+00:00

We accept the following payment methods: wire transfer, credit card (VISA and MasterCard),

Can someone else pay on my behalf on HKKO GOLD?2020-12-23T19:30:47+00:00

On HKKO GOLD, orders must be paid by the person placing the order and whose name will appear on the invoice. The name on your bank account and invoice must match in order for your payment to be accepted.

Can I change my payment method?2020-12-23T19:29:39+00:00

Your payment method can’t be changed once the ordering process has been completed.

Why do you charge 3% of the total invoice if I pay with credit Card?2020-12-23T19:23:40+00:00

If you pay with credit cards you are automatically eligible for priority service. Your order will be processed immediately.

 

Can I cancel or change my order once it has been placed?2020-12-23T19:23:22+00:00

All orders placed on HKKO GOLD are final. Once they have been placed, they can no longer be changed or canceled.

 

How do I pay by wire transfer?2020-12-23T19:23:01+00:00

Simply choose the “Wire transfer” option in the checkout process. Once you have placed your order, you will receive a purchase confirmation with our banking information and the instruction on how to transfer the funds to finalize your payment.

 

How much time do I have to make the payment?2020-12-23T19:22:42+00:00

We recommend to pay as soon as you place the order. HKKO Gold must receive the exact funds stated on the purchase confirmation within (3) three business days.

 

What happens if my payment isn’t received within the applicable time period?2020-12-23T19:22:26+00:00

After (3) three business days, HKKO Gold reserves the right to cancel the order – without setting any grace period. If applicable, you will be held responsible and liable to HKKOGOLD for any cancellation fee and/or Market loss.

 

What happens if I don’t pay my order after it has been confirmed?2020-12-23T19:22:07+00:00

HKKO GOLD may then cancel your order. According to the general conditions, you then have full responsibility and liability to HKKO GOLD for any cancellation fee and/or Market Loss. Moreover, you will not be permitted to place any future orders.

 

Do you ship internationally?2020-12-23T19:21:48+00:00

Yes. We ship to all countries:

How do you wrap your packages?2020-12-23T19:21:29+00:00

Our packages are wrapped discreetly not to give any indication as to the contents inside.

 

How long will it take to ship my order?2020-12-23T19:20:59+00:00

Depending on the service you choose, the packages can take on average 1-15 business days for delivery.

Is my package insured while in transit?2020-12-23T19:20:39+00:00

HKKO GOLD fully insures all of its shipments. The insurance ends as soon as you sign the confirmation of receipt.

 

What should I do if my package appears to have been damaged or tampered with?2020-12-23T19:20:17+00:00

Refuse any shipment that appears to be damaged or tampered with. Insurance on your package will end once your shipment has been signed for and/or delivered. If you refuse your shipment, it will be returned to HKKO GOLD for inspection.

 

Is full value declared for the package on customs forms?2020-12-23T19:19:59+00:00

Yes, HKKO Gold will always declare full value on all customs forms.

Can I send my order to a post office box?2020-12-23T19:19:41+00:00

For security reasons, we require a signature for all our deliveries and, therefore, cannot ship to a P.O. Box. If you enter a P.O. Box address, we will not be able to proceed with your delivery. Please always provide a delivery address where you can be available for signature.

 

Is a signature required upon delivery of my products?2020-12-23T19:19:22+00:00

All HKKO GOLD shipments require a signature upon delivery. The delivery is done by hand. If your shipment appears to be damaged or tampered with, do not sign or accept the delivery. Shipping insurance ends once the products are signed for and/or delivered.

Will there be any taxes or duties on my order?2020-12-23T19:19:03+00:00

International shipments may be subjected to duties and/or taxes. All duties and taxes must be paid by the customer upon delivery. Please consult a local customs broker for information about tax and duty rates.

 

What is your return policy?2020-12-23T19:18:43+00:00

HKKO GOLD only sells brand new products. We only accept returns for damaged or defective products. Those will be replaced or refunded according to the general conditions.

Can my prices change after I have placed my order?2020-12-23T19:18:23+00:00

When you add a product to your cart, we will lock its price for the next 5 minutes. As soon as you have placed your order, this price will be secured and can no longer change. You will then receive a confirmation email detailing your purchase as well as your locked prices.

Do you offer discounts on HKKO GOLD products?2020-12-23T19:17:48+00:00

We sometimes offer discounts on large orders. Please contact our Sales Department at +233 (0)302545417.

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